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Return Policy

Refund & Return Policy

At Chehar Global, every crochet piece is handmade with care and attention to detail.
We take great pride in the quality and craftsmanship of our products. Since each item is made to order or in small batches, slight variations are part of the charm of handmade creations.

However, your satisfaction matters deeply to us. Please read our policy below to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns or exchanges only if:

  • You received the wrong item, or

  • The product arrived damaged or defective.

To be eligible for a return, please ensure:

  • You contact us within 7 days of receiving your order.

  • The product is unused, unwashed, and in its original packaging.

  • Proof of purchase and clear photos of the issue are provided.

Once we review your request and approve it, we’ll guide you through the return process.

📧 Contact: [sales@cheharglobal.com]

2. Non-Returnable Items

Due to the handmade and personalized nature of our products, we are unable to accept returns for:

  • Custom or made-to-order items

  • Sale or discounted items

  • Gift cards

We appreciate your understanding that handmade products may have slight differences that make each piece unique.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that shipping charges (if any) are non-refundable.

4. Exchanges

We’re happy to exchange a product for the same item if it arrives damaged or defective.
In case the item is unavailable, we’ll offer you a full refund or store credit.

5. Shipping Returns

To return your product, we will provide you with the return address and shipping instructions once your return is approved.
Please do not send any items back without prior confirmation.

You will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong or damaged product).

6. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider first.
If you’ve done all of this and still haven’t received your refund, contact us at [sales@cheharglobal.com] and we’ll assist you promptly.

7. Contact Us

For any return or refund inquiries, please reach out to our support team:
📧 sales@chehargloabl.com
📞 +91-96-878-878-77
🕒 Monday – Saturday, 10:30 AM – 6:30 PM (IST)